Return Policy

1. Core Return Policy

  • Eligibility: We only accept returns of unworn, unwashed, and undamaged merchandise purchased online. All items must be in their original condition with tags attached, and are subject to inspection before processing.
  • Time Limits:
    Returns initiated within 30 days of the original purchase date: Eligible for exchange or full refund.Returns initiated within 60 days of the original purchase date: Eligible for store credit only.
  • Restocking Fee: A $2.95 flat restocking fee will be deducted from your refund for each return request initiated. This fee applies per return (not per item). For example, returning 5 items in one order will only incur a single $2.95 restocking fee.
  • Exclusions: Outlet items marked "Final Sale" are not eligible for returns or exchanges.

2. Return Process

  1. Visit www.jachsnyshop.us/returns and enter the email address used to place the original order.
  2. Browse your order details and select the specific items you wish to return.
  3. Submit your return request and wait for approval.
  4. Once your request is approved, a pre-paid return label and detailed return instructions will be sent to your email.

3. Exchange Process

  1. Visit www.jachsnyshop.us/returns and enter the email address used to place the original order.
  2. Locate your order and select the items you want to exchange.
  3. Click the "Return" button, then indicate your exchange request (e.g., desired size/color) in the designated text box.
  4. Submit the request and await approval. After approval, a pre-paid return label and instructions will be emailed to you.

4. Gift Returns/Exchanges

To process a return or exchange for items received as gifts, we need to locate the original online order in our system. Please provide the following information about the original purchaser: name, email address, or order number.

FAQ

Please click here for frequently asked questions about returns and exchanges.